ON THIS WEBSITE (https://www.bgradiadesign.com), we care to make sure that our deals go down as smooth as possible for our customer’s convenience.
All items purchased come with a 30-day exchange policy if broken out of the box. Postage is not covered in the cost of any exchange. We only permit an exchange of the item (s) in a case of factory defects or physical damage which may have occurred during shipping. In the event of shipping damage, notice must be presented at time of delivery with the shipper first. If you want to exchange an item, please make sure that it is done within the 30-day timeframe after your receipt of that item. After that time, we cannot accept any exchange. Once we have received your item, we require 7 working days for us to fully process and send the exchange item. All returned packages must be received in the original carton and packaging, complete with all accessories. We care about our customers and want to do right by everyone, so if there is a problem, we will do our best to find an agreeable solution that is fair to both of us.